Using Netty

What Netty Can Help With

• Finding courts: "Find me an available padel court this Saturday afternoon" — Netty searches availability and suggests options
• Pricing questions: "How much does Court 2 cost on a weekday evening?" — Netty explains pricing and any peak/off-peak differences
• Club information: "What amenities does this club have?" or "What are the opening hours?"
• Platform navigation: "How do I cancel a booking?" or "Where do I find my receipts?"
• Sport questions: Rules, etiquette, skill levels, and tips for padel, tennis, pickleball, and badminton
• Activity information: "What tournaments are coming up at my club?"

What Netty Cannot Do

• Make bookings on your behalf (you confirm all bookings)
• Process refunds or cancellations directly
• Access your payment details
• Contact the club on your behalf

For account issues, refunds, or club-specific problems, use the Support section or contact the club directly.

How to Use Netty

1. Click the chat icon (bottom-right corner) or go to the Chat page
2. Type your question in plain, natural language
3. Netty responds with information and suggestions
4. Follow up with more questions — Netty remembers the context

Chat Sessions and Privacy

Chat sessions are tied to your account and the currently selected club. Netty uses your club context to give relevant answers. Chat history is stored for the duration of your session. Netty does not store or share your personal or payment information.