Contacting Support
How to reach our support team
Our support team is here to help you with any questions or issues you may have.
Contact Methods
- Email: support@ai.netsports.click
Response time: Within 24 hours (business days)
- Help Center: Search our knowledge base for instant answers
- In-App Support: Use the help button in the app for contextual assistance
What to Include in Your Message
- Your account email address
- Booking confirmation number (if applicable)
- Club name (if related to a specific club)
- Clear description of the issue
- Screenshots if helpful
- Steps you've already tried
Support Hours
Our support team is available Monday to Friday, 9am to 6pm (local time). Messages received outside these hours will be answered on the next business day.
Urgent Issues
For urgent booking issues (within 24 hours of your booking), include "URGENT" in your email subject line. We prioritize time-sensitive requests.
Before Contacting Support
Check our Help Center first - many common questions are answered there. You might find an instant solution without waiting for a response.