Netsports.click is a trading name of Koios Digital Ltd (Company No. 17187703), registered at 5 Brayford Square, London, E1 0SG. Koios Digital Ltd ("we," "our," or "us") operates a multi-tenant SaaS platform connecting racket sports players with courts and clubs. We act as a data processor on behalf of the clubs who use our platform. Clubs are responsible for their own data protection obligations in respect of their members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Profile Information: Skill level, playing preferences, profile photo
• Booking Information: Court reservations, match participation, payment details
• Club Membership: Club affiliations, membership tiers, administrative roles
• Communications: Messages, support requests, feedback

1.2 Information Collected Automatically

• Authentication Data: Login sessions, authentication tokens (AWS Cognito)
• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, IP address
• Location Data: Approximate location for finding nearby clubs (with your permission)

1.3 Information from Third Parties

• Payment Processors: Transaction confirmations and payment status
• Clubs: Membership verification, booking confirmations

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Process bookings, manage court availability, facilitate matches
• Account Management: Create and maintain your account, authenticate access
• Payment Processing: Process payments, issue refunds, manage transactions
• Communications: Send booking confirmations, match notifications, important updates
• Platform Improvement: Analyze usage patterns, improve features, optimize performance
• Security: Detect fraud, prevent abuse, ensure platform security
• Legal Compliance: Comply with legal obligations, resolve disputes
• Multi-Tenant Operations: Manage club-specific data, enforce data isolation

3. Information Sharing and Disclosure

3.1 With Clubs

We share your booking information with clubs where you make reservations. This includes your name, contact information, and booking details necessary for court access.

3.2 With Other Players

When you join matches, your profile information (name, skill level) is visible to other match participants to facilitate coordination.

3.3 With Service Providers

We use trusted third-party services to operate our platform:

• AWS (Amazon Web Services): Cloud infrastructure, data storage, authentication
• Payment Processors: Secure payment processing
• Email Services: Transactional emails (AWS SES)

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: TLS 1.3 for data in transit, encryption at rest for stored data
• Authentication: AWS Cognito with MFA support, passwordless options (WebAuthn passkeys)
• Access Controls: Role-based access, least-privilege principles
• Multi-Tenant Isolation: Strict data separation between clubs
• Monitoring: Continuous security monitoring, automated threat detection
• Regular Audits: Security assessments and compliance reviews

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use strictly necessary cookies for authentication and session management. See our Cookie Policy for details.

We do not use analytics, advertising, or third-party tracking cookies.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through your account settings.

6.2 Data Portability

You can request a copy of your data in a machine-readable format.

6.3 Account Deletion

You can delete your account at any time. This will remove your personal information, though we may retain certain data for legal compliance (e.g., transaction records).

6.4 Communication Preferences

You can opt out of marketing communications while still receiving essential service notifications (booking confirmations, security alerts).

6.5 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights:

• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

7. Data Retention

We retain your information for different periods depending on the type:

• Account Data: Until you delete your account
• Booking History: 7 years for financial compliance
• Transaction Records: As required by law (typically 7 years)
• Support Communications: 3 years after resolution
• Authentication Logs: 90 days for security monitoring

8. International Data Transfers

Our platform is hosted on AWS infrastructure. Your data may be processed in regions outside your country of residence. We ensure appropriate safeguards are in place for international transfers, including AWS's compliance with GDPR and other data protection regulations.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@ai.netsports.click.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: