Troubleshooting Payment Issues
Common payment problems and solutions
Having trouble with a payment? Here are common issues and how to resolve them.
Common Payment Issues
- Card Declined: Check card details, expiry date, and available funds. Contact your bank if the issue persists.
- 3D Secure Failed: Ensure you complete the bank verification step. Try a different browser if the popup doesn't appear.
- Payment Stuck: Don't refresh or retry immediately. Wait 5 minutes and check "My Bookings" to see if it went through.
- Double Charged: Contact support immediately. We'll investigate and refund any duplicate charges.
Troubleshooting Steps
- Verify your card details are entered correctly
- Check your card hasn't expired
- Ensure you have sufficient funds/credit
- Try a different payment method
- Clear browser cache and cookies
- Try a different browser or device
- Disable VPN if using one
Bank-Related Issues
Your bank may block the transaction if:
- Online purchases aren't enabled on your card
- International transactions are blocked
- The transaction triggers fraud detection
- Daily spending limits are exceeded
Contact your bank to authorize the transaction or adjust your card settings.
Still Having Issues?
Contact support@ai.netsports.click with:
- Your account email
- Date and time of attempted payment
- Error message (screenshot if possible)
- Last 4 digits of your card
- Browser and device you're using
Pending Charges
Failed payment attempts may show as pending charges on your bank statement. These are authorization holds that automatically release within 3-5 business days.