Refund Processing
How and when refunds are issued
Understand how refunds work when you cancel a booking or request a refund.
Refund Eligibility
Refund amounts depend on when you cancel relative to your booking time:
- 24+ hours before: Full refund (100%)
- 12-24 hours before: Partial refund (typically 50%)
- Less than 12 hours: No refund (varies by club)
Note: Each club sets their own cancellation policy. Check the specific policy before booking.
How Refunds Are Processed
- Cancel your booking through "My Bookings"
- Refund amount is calculated automatically based on the club's cancellation policy
- Credit is added instantly to your club wallet balance
- You receive a confirmation notification
Wallet Credit
- Refunds appear in your wallet instantly
- Use your balance for any future booking at the same club
- Wallet credit does not expire while your account is active
- Credit cannot be transferred to other clubs or withdrawn to card
Platform Fees
Platform service fees are non-refundable. Only the club's portion of the booking fee is refunded according to their cancellation policy.
Disputes
If you believe you're entitled to a refund that wasn't processed correctly, contact support@ai.netsports.click with your booking details. We'll review your case within 48 hours.
Tip
Always check the club's cancellation policy before booking. Policies vary significantly between clubs, especially for peak times and special events.