Cancelling a Booking
How to cancel and get a refund
Need to cancel your booking? Follow these steps to cancel and receive a refund if eligible.
Cancellation Steps
- Navigate to "My Bookings"
- Find the booking you want to cancel
- Select "Cancel Booking"
- Review the refund amount
- Confirm cancellation
- Receive confirmation email
Refund Eligibility
Refund amount depends on when you cancel:
- 24+ hours before: Full refund (100%)
- 12-24 hours before: Partial refund (typically 50%)
- Less than 12 hours: No refund
Note: Policies vary by club. Check the specific policy before booking.
Refund Processing
Refunds are credited instantly to your club wallet balance. You can use this credit for any future booking at the same club.
Can't Make It? Sell Your Spot
Instead of cancelling for a partial refund or no refund when past the deadline, you can list your spot for sale using Sell My Spot in My Bookings. You'll get a shareable link to send to friends or club groups. When another player buys it, 100% of what you paid is credited to your Club Wallet.
Platform Fees
Platform fees are non-refundable. Only the club's portion of the booking fee is refunded according to their cancellation policy.